SERVICES
Making your internal communications easier
All our services are designed to make your internal communications easier and more effective, and the outcomes burst with your unique brand flavour every time.
Diagnostics:
Our first step is to diagnose how effective your current internal communications is delivering from the inside out, so we always start with the most vital ingredient: your employees. Whether they’re on shop floors, in contact centres, or working at kitchen tables across the UK (or internationally), everything we do works towards supporting them to feel engaged, motivated and clear on your strategic objectives.
After measuring how engaged your people are with your brand, your products or services and your culture, we listen to YOU. We build up an understanding of your world, your challenges and your vision, and use all the intel to decide what your internal communications function needs to look like for you to achieve your goals.
Award-winning strategy:
Tactical internal communications expertise is important, but a robust strategy is vital.
Is your internal communications approach aligned to your business purpose, your values and external brand strategy? Is there a continuous, clear link through all your communications?
Our diagnostics process, including our conversations with you and your employees will give us a comprehensive picture of your internal comms performance – think of it as an MOT!
We’ll then bring the intel together to create a strategy that transforms employees into brand ambassadors.
If you’re new to internal comms we’ll support you to build up from the basics.
If it’s a campaign you need, we’ll create one that inspires action.
And we always build in ways of measuring our impact.
We’re trusted advisors and business partners to organisations across the UK, bringing a passion for quality, laser sharp vision and creative thinking to get the job done. Let us do the heavy lifting.
Mentoring:
Strategies don’t deliver themselves – they’re delivered by people. Internal comms strategies are no different.
Are you ready to deliver yours? And are your senior leaders ready to follow your lead? We can help.
As well as strengthening your knowledge and understanding of internal communications and its benefits, mentoring is a great way to build your self-awareness and confidence before tackling the next phase of growth for your organisation.
What is it like to be led by you? Mentoring will ensure you learn more about yourself as a leader, highlighting blind spots and improving those vital yet underrated interpersonal skills to maximise the benefits of your new comms approach.
Our mentees range from undergraduates, middle managers and senior leaders through to board members, and all experience powerful shifts. You’ll feel decision-making and problem-solving become smoother, and team retention improves too.
Remember, people don’t leave organisations – they leave people. And research shows that employees are more engaged, more inclined to stay and more likely to trust when good internal comms are in place.
Training
It’s easy to forget the importance of communications when we are busy delivering everyday. It is often a blind spot for many leaders, who are unsure about how they should approach it in the absence of a handbook!
Perhaps your team has the requisite management skills, but needs the communication and engagement skills to match?
Everyone is capable of great comms – they just need help to realise it! Training can help to upgrade your managers into fully fledged leaders, get ‘people’ higher up on your board meeting agenda, and accelerate the capability and confidence of your existing comms team. We can also develop bespoke materials to incorporate into your own training calendar, for example employee inductions.
From large cohorts to intimate exec groups, our tried, tested no nonsense approach will unlock your power to transform employees into brand ambassadors.
Interested in our internal communications services?
We want to know your needs exactly so that we can provide the perfect solution. Let us know what you want and we’ll find the best strategy to help.
"I worked with Victoria on the Capita/O2 partnership for more than two years.
Throughout that time I always found Victoria to be approachable, knowledgeable and innovative. She understood brilliantly the relationship between customer outcomes and employee engagement and worked to create an environment which acknowledged business imperatives through great people experiences.
In addition to having an initiative understanding of our ‘partnership brand’ Victoria brought a wealth of experience and knowledge from outside our industry to help us both benchmark our performance and understand what we might learn from other approaches.
Victoria is always positive in her outlook with a great personality – easy to work with and pragmatic in her approach to ensure she delivers on her commitments. I have no hesitation in recommending her."
